Archive for the ‘Online Collaboration’ Category

Jun 20 0 comments
Collaboration Software, Online Collaboration, Social Collaboration

2013 state of collaboration – Report

Collaborative Strategies, a leading consultancy which closely follows the collaboration software market, just released its annual report on the “state of collaboration” in 2013. Companies looking to implement collaboration software, or already using it, will take a lot away from this study in terms of experiences of other companies. The main findings of the study are as follows (with my comments):

1) Users said they mainly used a collaboration solution to coordinate work with others, keep on top of project status, and keep track of colleagues.

2) 82% felt “cutting cycle time” and “improving teamwork” were the greatest benefits of using collaboration software.

3) Surprisingly, in terms of satisfaction almost 50% were somewhat happy with the collaboration/social tools they were currently using, but 35% were not very happy. This is a strong message to vendors that there is room to improve user experience.

4) The industries where collaboration tools were used the most were Sales and Marketing, IT, Operations, Customer Support, and R&D.

5) There is a concerted movement from using collaboration software for internal use to using it for collaboration with partners, clients, sub-contractors, etc. outside the corporate firewall. This makes sense because people are frustrated with using email for external collaboration, and finally it is easier to do via collaboration software.

6) 60% of the members of management said they understand the functions/benefits of collaboration software compared to just 10% in 2009.

7) 65% of users felt ease-of-use was more important compared to 24% who wanted more features. At HyperOffice we try hard to arrive at a balance. We call it “keeping it simple without losing value.

8 ) Many of collaboration tools in the market are now best categorized as collaborative or social “suite” tools, i.e. many functions integrated, rather than a tool that focuses on one function and tries to be “best-of-breed.” HyperOffice has always taken this approach. We were one of the first “integrated” solutions in the market and believe that teams work most efficiently when business information and tools are unified in a single interface (read our whitepaper about the benefits of integrated collaboration software)

9) Most solutions in the market average $15-25, but a number of companies do “disruptive” pricing including Podio ($9/u/m), Teambox ($5/u/m), MangoSpring ($6/u/mo), Apptivo ($10/user/mo) and HyperOffice whose pricing starts at $7/u/m. Interestingly, 57% of users surveyed felt that collaboration/social tools should cost less than$10/user/month.



Jul 25 0 comments
Collaboration Software, How to, Online Collaboration

5 Benefits of an Intranet - Revisited Graphically

As I was writing the blog entry about 5 intranet benefits a couple of weeks ago, I realized people simply prefer to consume this kind of information in an intuitive, graphical format. Without further ado, please see the 5 benefits of an intranet in graphic form. Please feel free to share it. If you want to start creating your own intranet, get started here.


To embed this image on your page, please use the following code

<div><a href=” http://www.hyperoffice.com/blog/wp-content/uploads/2012/07/intranet-benefits.png ” mce_href=”http://www.hyperoffice.com/blog/wp-content/uploads/2012/07/intranet-benefits.png ” target=”_blank”><img src=” http://www.hyperoffice.com/blog/wp-content/uploads/2012/07/intranet-benefits.png ” mce_src=”http://www.hyperoffice.com/blog/wp-content/uploads/2012/07/intranet-benefits.png ” alt=”5 benefits of an intranet” /></a><br /><a href=”http://www.hyperoffice.com/intranet-software-solution/” mce_href=”http://www.hyperoffice.com/intranet-software-solution/” target=”_blank”>from HyperOffice</a></div>


May 14 2 comments
Collaboration Software, Online Collaboration

What is collaboration software? Back to the basics


Overuse tends to suck a phrase of meaning, and the same may be said of “collaboration”. As an executive, you’ve probably been inundated with articles on “collaboration software” and its business possibilities. But it seems to mean different things at different times. Sometimes it means email, other times document sharing with Google Drive, and still other times managing projects with Basecamp. And when the social network Google + was launched, you were told enterprise collaboration was forever changed.

You probably experienced what may be described as information induced paralysis. OK, so “collaboration software” amazing. What next?

Time to take a step back and structure our thinking.

Collaboration software evidently has something to do with collaboration – or to work together. One might say that every business reduces to collaboration – humans working together to achieve a common objective. Collaboration software is therefore software which facilitates “working together”.

Although every business is unique, there are certain aspects of “working together” which are universal across business types – isn’t that the very basis of management studies? These universal activities, which you will immediately identify as happening in your own company are:

- Communication

- Sharing information

- Working together on information

- Coordination of efforts


Any software which serves any of the above needs can be validly called “collaboration software”. So, the authors were all accurate in their own place.

Collaboration software may be categorized in the following “types”.

Single-purpose collaboration software

These software target just one aspect of working together.

Email. Email is the grand-daddy of collaboration software and ironically, still the most commonly used. Its basic purpose is “communication” both internal and external. Its structure allows it to be used for other collaborative tasks as well, but as many would say, sub optimally.

Discussion boards. Discussion boards are geared for many to many communication – many people contribute their ideas. You may still use email for discussions, but at your own peril.

Document management. “Documents” or structured units of information, are probably at the core of every business. Most of our work days consist of creating, working together on, or sharing documents with others. “Document management” software enable companies to store, organize and access documents. Document collaboration features include version control and audit trails to manage multiple contributors, and permissions to manage access.

Project management. All business effort can be broken into a set of tasks, involving multiple people (inside and outside the organization) aggregated as “projects”. These tasks and projects have dependencies and sequence relationships. Project management software allow managers to assign tasks, set milestones, set dependencies and monitor progress and hence make sure everything is on track.

Intranets (and extranets). Intranets (or extranets when external parties are involved) are basically web pages. They may be seen as communication tools, where the management publishes policies, plans, or events for the employees’ benefit, or even uses as a device to motivate employees (through “message of the day”, “employee of the quarter” etc.).

Social tools. Social tools like networking, activity streams and wall messaging have often been called the new email. Their primary purpose is communication and sharing, but they are designed in a unique dynamic, people centric way, which feels like a big improvement over email.

Workflow tools. Although not commonly, workflow tools are sometimes seen as collaboration tools. A workflow is a business transaction as it evolves from inception to closure. Workflow software manage the information associated with a workflow as it evolves through different stages. Some examples are the CRM workflow and the support workflow.

IM. Instant messaging is geared towards communication which needs to be instantaneous.

Collaboration suites

Collaboration suites are a collection of multiple individual collaboration tools, with various points of integration. The philosophy is – no one tool is adequate for collaboration. All companies need different collaboration tools depending on the situation. So why not have them in a single solution?

Moreover, collaboration suites emphasize that different collaboration tools actually need to share information. For example projects usually have associated specifications documents, calendar events are often associated with project deadlines and so on. Having these tools in separate solutions creates non interacting silos, or what is also called “collaboration sprawl”. It is therefore efficient to have multiple collaboration tools in a single solution that freely exchange information. Our http://www.hyperoffice.com/collaboration-suite/HyperOffice collaboration suite is an example of collaboration suites.

Unified communications and collaboration

The concept of “collaboration software” might be stretched still further and involve audio communications as well. “Unified communication and collaboration” solutions add voice communications tools like audio and web conferencing, voicemail, and telephony on top of a suite of collaboration tools.

However, due to the sophistication and expense of these solutions, they are implemented mostly in large enterprises.

Traditional collaboration software vs. cloud collaboration software

Collaboration software may further be distinguished in terms of the method of deployment. Some collaboration software are deployed on company servers, and geared towards collaboration within the company. These may be called “on premise” collaboration software. Sharepoint is an example.

“Cloud” collaboration software is deployed over the internet and may be accessed through a web browser on any internet connected device. It is independent of the technological environment of the user. Cloud collaboration software is therefore suitable for distributed networks of remote teams, customers and partners.

The cloud is now increasingly seen as the natural deployment environment for collaboration software. Firstly, it suits modern teams which are increasingly distributed and mobile. Secondly, it is part of the general movement driven by cloud software, where business and IT is sought to be aligned by making software end user focused. Finally, the subscription based cost structure (software as a service) is ideal for small and medium sized businesses who want to avoid the heavy capital investment of on premise collaboration software.

Aug 25 0 comments
Cloud Computing, Collaboration Software, Online Collaboration, Press Coverage, What's New

Eminent industry analyst compares HyperOffice with Office 365, Google Apps and others

You hear us gush about HyperOffice’s socks-rocking capabilities all the time don’t you? But we are supposed to do that right?

How about hearing about HyperOffice from an eminent industry analyst who has been observing, writing about, and commenting on the information technology industry for more than 30 years? You can bet on one thing - they know their stuff.

We are super glad to tell our readers that Amy Wohl, widely known analyst and commentator on the cloud and collaboration markets just published a whitepaper comparing HyperOffice and other prominent solutions in the collaboration market.

Apart from a main feature comparison chart, Amy identifies other important parameters and themes in the collaboration market, and how different solutions compare of them. Amy has identified four major areas that companies looking for collaboration software must consider.

Features: What is the feature range and depth. Does the suite have the features you want?

Mobile Collaboration: Companies are increasingly looking to enable their mobile workforce with access to important business information on their iPhone, iPad, BlackBerry and other mobile devices. Does the solution support the features and devices you are looking at?

Social Collaboration: The “Enterprise 2.0” debate has been around for 2 years now, and the benefits of “social” tools in companies have been widely accepted. Does the collaboration suite you are looking at have social tools like profiles, wikis, and activity streams?

Integration: Since many collaboration solutions in the market have been built through acquisitions, it is important how well different features of collaboration software play together, as well as integration with commonly used software. How well integrated is the product? Does it work together with other software you use in your company – MS Word, Outlook etc?

To see how HyperOffice compares on these factors, please read Amy’s white paper - HyperOffice and the Online Collaboration Marketplace.

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Apr 01 0 comments
Cloud Computing, Collaboration Software, Online Collaboration, Software as a Service

The Collaboration Patchwork Quilt Problem

We had the privilege of being featured in an article (HyperOffice one-stop collaboration) by Amber Singleton Riviere at GigaOm yesterday, which is where I came across the expression “patchwork quilt problem”. The reference was an article by Simon Mackie of GigaOm. Simon discusses the issue of an ever greater number of web apps in organizations performing specific tasks, and the problem of integrating them.

How companies end up with a patchwork quilt

Normally, SMBs tend to add web tools in response to an immediate collaboration problem – sharing documents with offshore teams, managing joint projects with a partner, or the need to have distributed team meetings. But as these companies keep piling on the tools, they realize that they are compartmentalizing information which should be shared across tools, or is closely related. For example every project has associated documents, schedules, discussions, and meetings. Managing each of these with a separate tool becomes increasingly inefficient, as information is duplicated or has to be manually moved between tools. As companies add more and more to the collaboration mix, the more chaotic the situation becomes.

One solution is to invest money in integrating these disparate tools. But apart from the extra costs, the problem is that these tools were never primarily designed to work together, and have different architectures and interfaces. The result is more often than not somewhat hodgepodge – a patchwork quilt.

Collaboration patchwork quilt or a stitch in time?

Another approach is to have foresight, look beyond immediate needs, and invest in “integrated” collaboration solutions or a “collaboration suite”. As the word “suite” suggests, a collaboration suite is not a single all-encompassing magic bullet tool for all your collaboration needs, but a collection of tools. That is understandable, because “collaboration” is very broad, and involves a wide spectrum of activities in the organizational context - communicating, working together on files, co-ordination of schedules, managing and coordinating projects and tasks involving people across the organization, team meetings and discussions and so on.

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However, in a collaboration suite, tools are developed and designed to complement each other, and integrated at a data level so that information can seamlessly flow in all directions.

Workspaces and Collaboration

Intranet/Extranet workspaces are an ideal way to organize collaboration tools in a collaboration suite, and are also the design principle of HyperOffice. A “workspace” is a permissions protected collection of web pages and collaboration tools for specific groups inside and outside the organization. A collaboration suite can have multiple permanent and temporary workspaces depending on the company’s needs – an HR workspace, a workspace for a major client, a workspace for a temporary cross functional team and so on.

Apart from organizing multiple collaboration tools that a team needs in a single place, workspace pages also help create context around these tools. Workspaces can also be seen as a “virtual office” for teams, which managers can use to encourage and motivate team members who might never interact face to face. For example if team members log into their workspace, the landing page can direct them to group documents, highlight a prominent upcoming event, reflect the status of a team project, display the “team member of the month”, or display latest team news.

Conclusion

As the collaboration market matures, a general realization has started to dawn that being myopic can lead to problems later. Collaboration goes beyond solving a specific part of the collaboration problem brilliantly, but looking at the larger picture in light of expanding collaboration needs, and the information management problems that could arise later. The “larger picture” has always been the focus at HyperOffice, and we have sought to bring an ever wider range of essential team communication and collaboration tools in a single solution.

Does your company seem to be running into the patchwork quilt problem?

Mar 11 0 comments
Collaboration Software, Online Collaboration, Software as a Service

The HyperOffice Promise

Cloud email security is a hot topic these days, especially after the much publicized Gmail glitches a few weeks ago.

We felt this was a good time to reiterate our commitments to our customers, and bring your attention to what we offer in terms of stability and security, and our track record.

The vendor-customer relation in software-as-a-service is fundamentally one of trust. The customer entrusts the vendor with sensitive corporate data and the efficient working of systems which impact their business performance. This is especially true of a solution like HyperOffice which is a pervasive part of your day to day operations. At HyperOffice, we hold this trust in highest regard. Our customers are at the centre of everything we do, which is how we have grown over many years, and will continue to grow. We have systems and procedures in place that are at par with the very best in industry, to ensure that you get the best products, services and stability.

HyperOffice offers a 99.9% uptime guarantee, which is the highest standard offered in the industry. We have a narrow allowance of .1%, meaning 8.76 hours per year, or around 43 minutes per month, to include all unforeseen contingencies AND scheduled downtime. In all previous years, we have maintained an impeccable record, and have been able to keep well within this slim window. This is one the best records in the industry, compared to even prominent solutions like Google’s Gmail, which has experienced well publicized outages over the past couple of years, including one just last week, where it took them as long as four days to restore affected accounts. In close to 10 years of operation, HyperOffice has NEVER experienced a data breach or lost customer data.

HyperOffice is hosted at the best data centers in the world, manned and monitored by engineers around the clock. We incorporate redundancy across every node in our network of servers and the latest fault tolerance technology to maximize system uptime. Security is implemented at multiple levels, and all problems attacked and resolved within minutes of them occurring. With such systems in place, you get continuity and stability that would be near impossible for most businesses to achieve in house. A study from Radicati Group found that on-premises email averaged 3.8 hours of downtime per month, and the number was even greater for Microsoft Exchange.

At times, for all our preparedness, there may be problems caused by external factors beyond our control. For example, there may be network problems on the internet preventing your request to connect to HyperOffice servers from reaching our servers. There are also times when because of network saturation or poor connection you may experience slower than usual speed with HyperOffice. Note that HyperOffice is a rich and robust application that requires adequate connection speeds, bandwidth and processing power on your system. Regardless our engineers are working hard to constantly optimize the performance and stability of HyperOffice despite external or internal factors.

We would like to reemphasize that you - our customers are at the centre of everything we do. Our customer focus remains one of the key pillars of our company, and our “personal touch” is one of the reasons you choose us over larger players like Google and Microsoft. We are totally committed to provide you with the highest quality services and products.

We are ever ready to go that extra mile, for your continued trust.

Mar 04 0 comments
Collaboration Software, Online Collaboration, Press Coverage

All about Collaboration and Collaboration Suites

Ramon Ray from the Small Biz Tech Magazine, recently published a video from the Boston leg of the Small Business Tech Tour, held late last year. The video features a panel of experts in the online collaboration industry moderated by Laurie McCabe, including our own Shahab Kaviani at HyperOffice. The topic of discussion is “How to Listen Inside Your Company?“.

The discussion revolves around some basic issues related to collaboration and collaboration suites - What are collaboration suites? Why do you need them? What are the internal or external warning signs which tell you that you need a collaboration suite? How much effort does it require to implement one in your organization?

Someone like the blogger, who is deeply involved in the collaboration industry, might sometimes lose perspective on these basics. This discussion is a refreshing re-orientation, and a reminder of the critical need and palpable benefits of collaboration and collaboration suites in the day to day working of a company in the new business environment.

SMBs will instantly relate to the discussion because it starts from their daily operational needs, and then justifies the use of collaboration software to satisfy those needs. This video is also a great introduction for SMBs who may have heard a lot of background noise about collaboration software, but want to find more, and beginning to ask critical questions like - are collaboration suites for me? is now the right time?

The video:-

What are Collaboration Suites?

Every company utilizes some tools to work together with people inside and outside the organization - IM, web conferencing, email, document management etc. Rather than having scattered tools, and having problem linking different pieces of collaboration, collaboration suites combine all of these tools into a single integrated suite accessible over the web. HyperOffice is one of the leading evangelists of fully integrated communication and collaboration tools.

Why are the signs that my company needs collaboration tools?

1) If you are a small business which notices that it is going to pass the 2-3 office location mark, rather than setting up costly servers in house to enable employees to share information, it may be more efficient to simply subscribe for an online collaboration suite.

2) As a company increasingly gets work done from outside contractors, who are deeply involved in its work, using an online collaboration suite to enable collaboration and information sharing is in order. This makes sense since you have no control over the contractor’s tech environment, and collaboration suites require no more than a web browser to be used by either party.

3) If a company finds that everyone’s inboxes are increasingly unmanageable due to emails being used for scheduling, document attachments being sent back and forth, task assignments and so on, it makes sense to move these collaborative needs to collaboration tools designed specifically for those purposes.

People are just too addicted to email. How do I garner adoption for a collaboration suite in my company?

Adoption is mainly a function of how motivated a team is to employ a collaboration suite. Leaders play an important role. A leader can spearhead implementation and adoption by encouraging employees to resist the temptation of email, and use the right collaboration tool for the right purpose. Sometimes it may simply mean mild coercion. For example if someone sends a manager a document as an email attachment, they should ask the employee to upload it in the document management system. Or if they try to schedule a meeting through email, send them to the company calendar.

Feb 02 0 comments
Collaboration Software, Online Collaboration, Product Update, What's New

Feb 2011 Upgrade - The HyperOffice secret!

Many of our clients have taken notice that our updates and upgrades have been coming more frequently with vigor and purpose, and now it’s time to share the secret to what’s behind HyperOffice’s steady and rapid growth. Our clients! We’ve come to the conclusion that HyperOffice is chock-full of unique clients that are not afraid to chime in with ideas and requests and it’s been helping us deliver the most versatile, complete, and customizable solution in the cloud today.

With the launch of our new feedback system ( http://feedback.hyperoffice.com ) we’ve seen clients submit over 400 votes on enhancement requests that THEY want to see in THEIR product. These clients drive HyperOffice to be the best collaboration suite available today. Our most recent release addresses 90% of submitted product bugs and implements some of our most client requested usability enhancements. Take a look at some of our most popular requests below.

1. Immediate training and webinar assistance during the trial through our new webinar button

2. Meeting rescheduling behaviors have been revamped

3. Icon consistency across all sections for a more intuitive experience

4. Enhanced user interface notifications

5. Improved user profile loading system to enhance overall speed

6. Overall speed of site publisher has been increased

7. Personal Desktop administration has been enhanced specifically the Group News and Company Announcements sections

8. Task notification emails now include specific change content

9. Global company signatures have been added for companywide announcements and confidentiality tags

These are only a handful of the implemented requests we’ve received and we are always eager to hear what our clients have to say and give them what they want.

Feb 01 2 comments
Cloud Computing, Online Collaboration, Software as a Service, Uncategorized

Email Archiving and SMBs

“Email archiving” wouldn’t normally ring a bell for a small business owner. The general impression is that the regulatory requirement of keeping all company email records for a certain number of years, falls only on enterprises, and hence the inapplicability of email archiving software to smaller businesses.

This is not totally accurate, since there are certain categories of small businesses, which are affected. There are thousands of small companies in the financial sector, for example, that are affected by regulations such as Sarbanes-Oxley, SEC and National Association of Securities Dealers (NASD).

But the general indifference of SB owners towards email archiving does not come as a surprise, given the price points, which more than outweighed any benefits. It typically involved purchasing and implementing specialized software like MS Exchange, and setting up dedicated servers – running up costs from hundreds to thousands of dollars.

However, thanks to the cloud revolution, email archiving is another area that has moved to the cloud. Companies can now access email archiving tools over the internet for a reasonable monthly fee, without the need to host solutions in-house. Given this substantially reduced price point, small business owners would do well to consider the benefits. Specifically, the benefits are as follows:-

1) Safeguard Mission Critical Data. It is not an overstatement to say that information that is critical to any businesses – client communications, documents, records, contracts, invoices – flow through its email system. Often, this information is lost or locked away in individual inboxes, frustratingly inaccessible when needed the most, and hostage to a fickle email system or a disgruntled employee on his way out. Email archiving ensures that all this information is stored, backed-up and safeguarded centrally on an ongoing basis.

2) eDiscovery. Email archiving solutions have search and discovery tools built into them to ensure that companies have access to the specific information they need, when they need it.

3) Legal Concerns. Although a large majority of small businesses are not required by law to store and conserve their business email communications, they may find themselves in a messy litigation, and required to produce historical email records under a subpoena. At other times, the presence of historical email records may help the small businesses owner in building a case in litigation against, say, a defaulting partner.

4) HR Benefits. The HR department may find email archiving to be an invaluable tool at their disposal, and a protection against staff email misuse. Numerous situations can be thought of to exemplify this – an in house investigation, monitoring for workplace harassment, or arbitration of employee tribunal cases before going to court.

Given the above benefits, small businesses may want to give email archiving a long and hard thought.

At HyperOffice, we constantly look to bring more and more features and functionality into our messaging and collaboration suite, to ensure that our customers don’t have to shop around as their needs expand. After expanding our email/messaging capabilities with push email support for almost every major mobile platform a few months ago, email archiving was the logical next step. Email archiving is currently in beta, and we hope to make it widely available very soon.

Dec 28 0 comments
Cloud Computing, Collaboration Software, Online Collaboration, Uncategorized, What's New

HyperOffice: 2010 in Retrospect

2010 was a pivotal year for HyperOffice. Not only did we find ourselves right in the eye of the convergence of multiple market trends, but HyperOffice grew and matured as a product more than ever before in its history. Our efforts did not go unnoticed, as our brand is stronger than ever, and rubbed shoulders with the biggest names in the industry, backed as they are by astronomical marketing budgets.

The Market

2010 will be looked back upon as the year when cloud computing finally went main stream. It was great to see our vision of more than 10 years – the ability to access business applications over the internet without expensive infrastructure – finding not only wide acceptability, but wide adoption as well. Vendors have shifted from selling the model to arguing for the superiority of their cloud products over others.

Apart from the mega success of cloud computing, we found ourselves plonk in the middle of two sub trends in the larger growth of the cloud.

Cloud collaboration was one of the main areas of growth in cloud computing. Studies from Sandhill, Forrester, MarketResearch.com, AMI all found collaboration as one of the fastest growing SaaS segments in 2010 and beyond. This is understandable as collaboration software caters to a supra trend afoot in business today – increasingly distributed teams which need to work together and coordinate effort. As insightfully observed by the editor of CloudAve “cloud has the necessary DNA for collaboration”, since it allows people anywhere to contribute to a shared system.

Another trend in evidence was the convergence of messaging and collaboration software. HyperOffice has been offering integrated business email and collaboration tools since before 2005. Companies have found that having their messaging and collaboration solutions in separate silos is expensive and inefficient. Integrated solutions are a counterweight against the temptation to use email for everything, and great synergies arise from data of different types – documents, emails, tasks, contacts, discussions – being able to freely interact in a unified system. Google Apps and Microsoft Office 365 from industry heavyweights have validated this approach. HyperOffice however offers the best solution with a laser focus towards SMBs.

The Product

Without doubt, 2010 proved to be the year when HyperOffice evolved and grew more than ever before in its more than 10 year history.

Late in 2009 we released the beta version of the biggest ever overhaul of our HyperOffice Collaboration Suite, rebuilding it ground up in AJAX. Over early 2010, we put the beta through months of rigorous testing, made hundreds of enhancements and thousands of bug fixes, before finally making it widely available. Apart from a completely redesigned modern interface and more tightly integrated features, our users get countless new features like full text search, color coded calendars, database applications and web forms, wikis, drag and drop publisher and more.

Keeping with the mobility revolution, push messaging was a natural extension to HyperOffice’s capabilities. Although HyperOffice was already optimized and available on mobile browsers, we increasingly found users wanting solutions which leveraged their mobile phone’s native mail, calendar and address book applications. Moreover, most solutions in the market work only with single devices, or require expensive server based implementations. To fill this gap, HyperSynch was born, a mobile messaging add-on to HyperOffice which allows users to push, sync and share mail, contacts, calendars and tasks across mobile platforms including iPhone, BlackBerry, Windows Mobile, Nokia, Android and more.

Since the mega upgrade, HyperOffice has undergone four upgrade cycles implementing more than a 100 customer requested enhancements. Most notably, we bolstered our project management features. HyperOffice is now a full blown project management solution with sophisticated project management features like task dependencies and interactive Gantt charts to handle complex projects. New features like the ability to convert email to tasks demonstrate the benefits of having integrated messaging and collaboration and tools.

The Brand

HyperOffice’s developments have caught the attention of end users and tech experts alike, and our brand is stronger than ever. HyperOffice is one of the most well recognized names in a jam packed online collaboration market. Our developments kept making it to leading publications such as NY Times, ZDNet, GigaOM, Entrepreneur.com, CMS Wire, eWeek, Information Week, MSP Mentor, PC Magazine, PC Today, Information Today, Small Biz Mag and more.

“Can HyperOffice out simplify Google Apps?” asked Christopher Dawson of ZDNet. PC Magazine listed HyperOffice as one of the “Top 10 Apps that can make you productive”. “HyperOffice to Take on Google Apps, Microsoft Web Apps?” was CMSWire’s reaction to our mega upgrade. HyperOffice was compared to MS SharePoint in Entrepreneur.com’s “Collaboration or aggravation?”

HyperOffice was reviewed by Edward Mendelson, an eminent software reviewer for PC Mag, known for his rigorous analysis of solutions. We were more than glad with his comments - “Overall, I was deeply impressed by HyperOffice’s depth of features, tight integration of all its elements, sleek appearance, and crack support team that was admirably responsive in both acknowledging the problems I discovered, and in many cases, fixing them almost as fast as I reported them.”, and that some of our key messaging points were echoed in his review - “Bottom Line – (HyperOffice is) A fully hosted alternative to building your own Microsoft Exchange and SharePoint servers.”

As one of the oldest players and thought leaders in the SaaS collaboration market, the opinions of our leaders were frequently sought by analysts and experts. Shahab Kaviani, our Executive Vice President Marketing and Product Marketing was one of the panelists in Small Business Tech Magazines nation wide SMB Tech Tour. Phil Wainwright, one of the leading minds on SaaS, interviewed Shahab for his podcast series on ebizQ. Shahab was also interviewed by Laurie McCabe of the SMB Group, as by Peter Radinski and Rich Tehrani from TMCNet.

HyperOffice was also one of the solutions covered by SMB Group’s study “Moving Beyond Email: The Era of SMB Online Collaboration Suites” along with eminent names like Google Apps, Microsoft BPOS, IBM LotusLive, VMWare’s Zimbra and more.

In Conclusion

The ultimate test of any solution are its users. The SaaS game is not only about getting new users, but keeping and satisfying current users. We believe we did a great job of that this year, by making an effort to provide them great service in addition to great technology.

2010 was a year of great satisfaction, a testimony to everyone’s effort in development, service, marketing, sales and administration. But our eyes are now firmly focused towards the future. We’ve got all the right cards – experience, technology, and brand – and when the cloud surge takes place in 2011, we want to ride it right at the crest.



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