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MobileSync is the only mobile synchronization system that enables both personal and shared data to be synchronized simultaneously. This ensures that users have all of their relevant data constantly available at their fingertips. Real-time push messaging and over the air (OTA) synchronization allows you to access emails, attachments, contacts, calendars, projects and notes from your mobile handset.
MobileSync makes it possible to read, reply and manage email on a mobile device. In addition, MobileSync automatically synchronizes your personal and shared: contacts, calendars, projects and notes over the air. MobileSync allows you to respond to business opportunities and customer inquiries from your mobile handset with unprecedented speed and convenience.
Benefits:
- Lets users send, receive with push notification and view or forward emails with attachments using their handset's built-in client.
- Use MobileSync to keep your Microsoft Outlook emails, contacts, calendars, and tasks up-to-date.
- Provides over the-air, bi-directional synchronization of personal and shared: contacts, calendars, appointments, tasks, and notes.
- Access the most up-to-date data at all times using push-email and bi-directional synchronization of personal and shared information.
- Provides a constant backup of all important data on the mobile phone and allows it to be easily migrated to new phones or synchronized with additional devices.
To set up MobileSync on your phone, first go through and configure the settings in your portal by doing the following:
1) Navigate to Settings>Mobile Sync & hit Setup Phone
2) Select the manufacturer, model & carrier from the drop-down menu
3) Select Country from the drop-down menu
4) Enter phone number; hit Create & Continue.
5) Enter code received on your mobile device and click Verify my code.
- A pop-up will display confirming the verification of your phone.Click Continue.
***Some wireless carriers block our confirmation texts. If you don't receive SMS verification within 2 minutes, please click Skip Verification
- On the 'Congratulations!' screen, hit Continue at the bottom of the page.
- A tabbed window will then appear displaying your phone properties.
- On the general tab, select the items to push to your mobile device.(only Contacts and Calendars are supported across all major smartphone platforms).
- If you see an "Advanced" button, click it to choose the directionality of the sync.
- Click Save.
- For each content type, choose which groups to sync with--and whether or not to synchronize your purely personal data, as well.
- The Email tab may be inaccessible; no Email settings need adjusting.
- After making your selections on each individual tab, be sure to click Save.
- You're halfway done; now it's time to configure your mobile device.
To set up MobileSync on your phone, click on your phone from the list below and follow the directions to configure the settings:
1. Find & select Settings (gears icon) -- then scroll down & tap Mail, Contacts, Calendars
2. Tap Add Account & select Microsoft Exchange as the type of account.3. In the Email field, enter your full email address and the password you use to log in to the portal. Leave the Domain name blank.
***You may see an "Unable to verify certificate" warning when you proceed to the next step.
4. When the new Server field appears, enter hypersync.hyperoffice.com and hit next.
5. Tap Next at the top of your screen again & Select the services (Mail, Contacts, Calendars) you wish to sync.
- Unless you want to delete all the existing Contacts and Calendars on your phone, select the Keep on my iPhone option when prompted. If you want to sync only the My Contacts group, you must choose to Delete Existing Contacts during the initial sync. If you choose to keep existing contacts, it will sync the contents of the "All Contacts" group instead.
That's it; you've set up Mobile Sync on your iPhone. Synchronization will begin automatically if you have Push enabled on your phone.
1. Make sure your device Wi-Fi is ON and it’s connected to Internet. You will receive a text message. Open the text and press Go. You will get a screen providing details about the application such as name, version, vendor and size. Select the option to Download or Cancel.
2. Click on Download, and wait until it downloads completely.
3. Once the download is complete, a message will appear "Device must be rebooted to complete install". Click on reboot.
4. If your application is not running, please configure the Mobile Sync option within your portal application. This is found in the portal under the Settings icon.
Your Blackberry will now synchronize with the the portal.
MODIFYING THE EMAIL SYNCHRONIZATION SETTINGS
1. To modify the settings, press Menu and select Settings.
2. Select any of the following to modify:
- Get all at Startup
- Get Mail - Using Push Service, Manually Only, every 5 minutes, etc.
- Confirm Delete
- Delete Messages on - device and server or device only
- New mail alert to play - sound or vibrate
STEP 2 - SETTING UP THE SynCML
1. Make sure your device Wi-Fi is ON and it’s connected to the Internet.
2. Click on Download, and wait until it downloads completely.
3. Once the download is complete, a message will appear "Device must be rebooted to complete install". Click on reboot.
4. If your application is not running, please run the Mobile Sync option within your portal application. This is found in the portal under the Settings icon.
Your Blackberry will now synchronize with the the portal.
MODIFYING THE SYNCHRONIZATION SETTINGS
1. To modify the synchronization settings, press Menu and select Settings. In the settings dialog you can modify:
- Enable/Disable Sync Contacts
- Enable/Disable Sync Calendar
- Enable/Disable Sync Tasks
- Enable/Disable Sync Notes
2. Select the Sync Direction to be either:
- Two Way
- One Way -Client to Server
- One Way - Server to Client
1. Locate and touch the Settings icon (if you cannot find it, try going to Contacts, touching Menu, and then pressing Accounts)
2. Choose “Accounts & Sync Settings" then "Add account" then "Exchange, Corporate or Active Sync" as the kind of account to add.
3. Enter your email address & your portal login password, and press Next
4. On the server settings screen, enter the following (please note that the Server field might auto-populate incorrectly, and you’ll want to manually enter the information below)
i. Before the slash, type the end of your email address (everything after the @).
5. Configure the account per your preferences
a. Select your desired Email checking frequency (Push recommended)
b. Select Amount to Synchronize (how far back in time to sync)
c. Select either, both or neither of the following 2 options
i. Sync contacts
ii. Sync calendars
iii. Hit next, name the account (optional) and press Done
If you're unable to successfully sync contacts and/or calendars, or you require assistance with an email issue, please return to your device's Settings>Accounts & Sync menu, and, under Manage Accounts, select the Exchange/Corporate account you just created. Verify the above settings step by step. If, after completing the setup again, you're still experiencing difficulty, please contact your organization's portal administrator, or Technical Support.
If these directions didn't apply due to some variation in your Android device's user interface, please see the resources listed below.
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The directions written are for Android versions 2.2 and newer, specifically for the standard, unmodified version issued by Google. Please note that if the phone manufacturer or mobile network carrier has altered the device’s user interface, settings menus, or functionality related to Active Sync, special directions might be required to set up your device. For instance, HTC puts its own user interface (UI) called Sense on many of its devices running Android; many of Motorola’s Android phones have the Motorblur UI; many Samsung Android phones feature the TouchWiz UI. Each of these user interfaces, and others like them, may alter the settings menus, and even the capabilities, of mobile devices—and standard MobileSync directions might not apply.**
**In such cases, if you’re in the US, you’ll want to visit your carrier’s device page (major US carrier device pages listed below), navigate to your device, and search its manual for directions to set up an Active Sync or Exchange account (Active Sync is a Microsoft technology).
Verizon: http://support.vzw.com/clc/devices (verizon has simulators)
If you’re outside the US, mobile network carriers are less likely to have modified your device’s operating system—and therefore we recommend googling your phone’s manufacturer and model to find directions for setting up an Active Sync or Exchange account. Direct links to support pages of major mobile device manufacturers can be found below:
Apple: http://support.apple.com/manuals/iphone/
To set up an Exchange account
1. On Start, flick left to the App list, tap Settings, and then tap Email & accounts.
2. Tap Add an account > Outlook.
3. Tap the Email address box, and then type your email address for your Exchange Server email account.
4. Tap the Password box, and then type your Exchange password.
5. Tap Sign in (you’ll be prompted for more information).
6. Continue to the next step.
7. On the Outlook screen that asks you to check your information, enter the following, and tap Sign in
- You may need to hit Advanced in order to enter server information
- You may need to hit Show All Settings in order to verify encryption is unchecked (defaut) or checked (if you’ve purchased SSL).
8. Email Adress
- If we are hosting your mail, enter your normal email address
- If we aren’t hosting your mail, enter in your HyperOffice portal email address, the formula for which is: This e-mail address is being protected from spambots. You need JavaScript enabled to view it This e-mail address is being protected from spambots. You need JavaScript enabled to view it . For instance, This e-mail address is being protected from spambots. You need JavaScript enabled to view it This e-mail address is being protected from spambots. You need JavaScript enabled to view it
9. Enter in Hypersync.hyperoffice.com for the server name. If given an SSL option, choose not required.
10. Enter in your portal's login URL for the domain. For instance, Corpco.hyperoffice.com.
11. Enter in the username you use to access your portal for your username.
12. Enter in the password you use to access your portal for your password.
If your mobile device isn't shown above, follow these general handset directions:
1) Go to your device’s Settings, Accounts or My Accounts menu & find the area to add a new Mail, Sync, Exchange or Corporate account.
2) If prompted to select the kind of account to add, choose Microsoft Exchange, ActiveSync or Corporate.
3) Fill out the following fields (the order of which may vary, e.g., the iPhone won’t ask for Server Name until the second setup screen).
Email address:
-If we are hosting your mail, enter your normal email address
-If we aren’t hosting your mail, enter in your HyperOffice portal email address, the formula for which is:
This e-mail address is being protected from spambots. You need JavaScript enabled to view it
This e-mail address is being protected from spambots. You need JavaScript enabled to view it . For instance,
This e-mail address is being protected from spambots. You need JavaScript enabled to view it
This e-mail address is being protected from spambots. You need JavaScript enabled to view it
Server name:
Hypersync.hyperoffice.com
(if given an SSL option, choose not required)
Domain: the last part of your email address (everything following the @)
Username: the prefix of your email address (everything before the @)
Password:the password you enter to log into your portal
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