MobileSync Overview & Configuration

1. Go to the MobileSync configuration located under the username drop-down.
   
   
   
   
2. If no devices have been configured yet to this account, a welcome screen will appear:
   
   
   
   
3. After a device has been configured, they will appear on the MobileSync configuration:
   
   
   
   
4. Each device will be identified by a unique device ID and type (e.g. iPhone 5, iPad, etc.) To configure which data will be synchronized with the device, click "Configure" next to the device for the configuration pop-up and select which types and which workspaces to sync with the device. Also select a default location for where to write information from your device. A device can be set to write to only one location between personal or workspaces. This means that when adding a calendar event or a contact to this account from a device will write the event or contact to the default location.
   
   
   
   
5. To remove a device, click "Remove" and confirm on the following pop-up window:
   
   
   
   
6. When devices are configured, they will always appear in the MobileSync configuration page. If all devices are removed, the welcome screen will appear again when accessing the MobileSync configuration page.

*A Windows Phone is required for Notes synchronization.
**For users with legacy BlackBerry devices (pre BlackBerry 10), installing a sync client is required to synchronize data between the portal and the device. Click on the link provided in the MobileSync configuration to install the sync client for legacy BlackBerry devices. 

iPhone / iPad / iPod Touch

1. Find & select Settings (gears icon) -- then scroll down and tap Mail, Contacts, Calendars.
   
   
   
   
2. Tap "Add Account" and select Microsoft Exchange as the type of account.
   
   
   
   
3. In the Email and Username field, enter a full email address and password used to log into the portal.
   
   
   
   
   • ***You may see an "Unable to verify certificate" warning when you proceed to the next step***
     
     
4. When the Server field appears, enter the MobileSync server as provided by your service provider (e.g. hypersync.hyperoffice.com). Depending on your country or region, you may be required to enter a Domain. Enter the domain part of your email address or the address of your portal (e.g. businessemail.com OR businessemail.hyperoffice.com) and tap "Next".
   
   
   
   
5. Tap "Next" at the top of your screen again and select the services (Mail, Contacts, Calendars) you wish to sync.

NOTE: Unless you wish to delete all the existing contacts and calendars on your phone, select the "Keep on my iPhone" option when prompted. There may be duplicate contacts on the device as a contact can exist on the local "On My iPhone" account as well as in the newly created MobileSync (Exchange) account. Optionally, iOS can link contacts to display as a unified contact in the address book. 

Upon successful MobileSync configuration on the iOS device, synchronization will begin automatically. 

To set up MobileSync on an Android phone or tablet, follow these steps:

1. From the Home screen, click Settings icon
2. Select "Add account"
3. Select Corporate
   
   
   
   
4. On the following screen, enter your full email address (e.g. This email address is being protected from spambots. You need JavaScript enabled to view it. or This email address is being protected from spambots. You need JavaScript enabled to view it.) and password and click, "Manual Setup"
   
   
   
   
5. Select Exchange
   
   
   
   
6. One the following screen, enter and verify the following information:
   
   
   
   
   • Username: Enter your entire email address (e.g. jThis email address is being protected from spambots. You need JavaScript enabled to view it. or This email address is being protected from spambots. You need JavaScript enabled to view it.)
   • Password: Password used to log into the portal
   • Server: Ask your service provider (e.g. hypersync.hyperoffice.com)
   • Security Type: SSL/TLS
   • Port: 443
7. Click Next
8. The following screen are personal settings you can set at your own discretion.

*This article is based on Android 4.4.2

BlackBerry

If you have a BlackBerry Z10 or Q10:

• Swipe down on the phone to access settings.
• Tap "Accounts."
• Tap "Advanced."
• Tap "Microsoft Exchange ActiveSync" and use these credentials (where applicable):
  • Description: This is for personal reference
  • Domain: Leave blank
  • Username: Enter a full email address
  • Email Address: Same as username
  • Password: Password used to log into the portal
  • Server Address: Ask your service provider (e.g. hypersync.hyperoffice.com)
  • Port: 443
  • Use SSL: ON
  • Use VPN: OFF
  • Use Push: ON
• Sync Interval: Unavailable when Push is on
• Sync Timeframe: at your discretion
• Enable:
  • Mail
  • Contacts
  • Calendars
  • Tasks - Unavailable at this time
• Tap "Done"

Setting this account's email, calendars and contacts as the default on the phone will ensure that email sent out, calendar events added and contacts added are synced with the portal.

Windows Phone

To set up an Exchange account

1. On Start, flick left to the App list, tap Settings, and then tap "Email & accounts."
2. Tap Add an account > Outlook.
3. Tap the Email address box, and then type the email address for your Exchange Server email account.
4. Tap the Password box, and then type your Exchange password.
5. Tap Sign in (you’ll be prompted for more information).
6. Continue to the next step.
7. On the Outlook screen that asks you to check your information, enter the following, and tap Sign in.
   • You may need to tap Advanced in order to enter server information
   • You may need to tap Show All Settings in order to verify encryption is unchecked (defaut) or checked (if you’ve purchased SSL).
8. Email Adresss: Enter the full email address
9. Contact your service provider for their MobileSync server address (e.g. hypersync.hyperoffice.com).
10. If given an SSL option, choose not required.
11. Enter in the portal's login URL for the domain (e.g. corpco.hyperoffice.com).
12. Enter in the username used to access the portal for username.
13. Enter in the password used to access the portal for password.