Support
		All the help you need to get up & running in minutes.

While most customers setup and configure their hosted intranet on their own within a few hours some customers prefer to rely on our team of professionals to setup, configure and roll it out.

To help you get the most out of HyperOffice, we offer a variety of professional services as well as ongoing support options.

Free Customer Support
Free Email & Phone Support All company customers have full access to FREE email and phone support, which we refer to as Standard Support. Please include in your email a thorough description of the technical issue you are having and when and how it occurs. Telephone Support is available to one contact person per account. Additional contacts can be assigned for an additional fee of $50.00 per contact person per month. Standard Support requests will be answered within one business day (Monday-Friday 9:00am-8:00pm EST). Phone support: 1.301.255.0018, option 4.
Help Engine The Help Engine gives you an easy-to-use "How-to-Guide" to personal, group, settings, and administrative functions of the HyperOffice application. Access the Help Engine from inside the HyperOffice application in the top right corner called "Help"
Online Training Intuitive training modules covering a wide range of topics Available anytime and from anywhere Learn at your own pace on your own schedule Great for a quick start or as a refresher

Fee-based Customer Support
Per Incident Email & Phone Support For the fastest response time, use Per Incident Support with 4 business hour response time. Please call us for more details at 1.301.255.0018, option 4.
Customized User & Administrator Training Step-by-step instructions for basic operations, site setup, customization and roll out How to get help and additional information Managing users, groups and security Please call us for more details at 1.301.255.0018, option 4.