Overview
The HyperOffice Partner Training Program is a critical part of the on-boarding process. Completing this program will allow your team to successfully manage a deployment of HyperOffice, whether on our servers or yours. Below is an outline of the training courses provided. Depending on the role of the employee, there are different training paths to optimize product knowledge matched with the appropriate skillset.
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Courses
Product Introduction
|
| Scope |
Overview of the the product. This session will focus on the capabilities of the product at a high level and give an end-to-end look at the product. |
| Who can benefit |
Product Managers, Sales Team, Customer-facing roles |
| Format |
Web/Audio Conference or In-Person |
| Duration |
1 Hour |
Advanced Product Training (3 sessions)
|
| Scope |
Product-level training broken down to dive deeper into the product. |
| Who can benefit |
Customer-facing roles. Anyone needing a deeper understanding of the product |
| Format |
Web/Audio Conference or In-Person |
| Duration |
3 Sessions, 1.5 Hours each |
Portal Administration Training (1 Session)
|
| Scope |
Working knowledge of administering portals. This training will provide customer-facing roles the ability to successfully train administrators and manage or support portal administration for customers. |
| Who can benefit |
Customer-facing roles |
| Format |
Web/Audio Conference or In-Person |
| Duration |
1.5 Hours |
Level 1 (Frontline) Support Training (2 sessions)
|
| Scope |
Common questions and scenarios from customers and how to respond to them. Best-practices and tools used. |
| Who can benefit |
Basic and Advanced Support roles |
| Format |
Web/Audio Conference or In-Person |
| Duration |
2 Sessions, 1.5 Hours each |
Level 2 (Advanced) Support Training (2 sessions)
|
| Scope |
Common questions and scenarios from customers and how to respond to them. Best-practices and tools used. |
| Who can benefit |
Basic and Advanced Support roles |
| Format |
Web/Audio Conference or In-Person |
| Duration |
2 Sessions, 1.5 Hours each |
Data Center Staff Training
|
| Scope |
Determined by Deployment. |
| Who can benefit |
Deployment Staff, Data Center Staff |
| Format |
Web/Audio Conference or In-Person |
| Duration |
TBD |
