If sending an email through the portal yields an "Error - Unparseable Message" message, make sure there is an address in the "To" field of the email. Emails that are sent without recipients in the "To" field are not recognized as legal in the mail RFC. Even if there are addresses in the "CC" and "BCC" fields, but nothing in the "To" field, the email will not send.

This is a qualified email:

This is an unqualified email:

Every company portal created includes a postmaster account. The postmaster is a system account which cannot be deleted and does not count towards a portal's total number of users.

Usage Guidelines
The postmaster account has the following features:

• It is one of the main administration accounts in a company account.
• By default, it duplicates all the administrator information entered at sign up. Once logged in as "postmaster," all personal fields can be edited (password, first name, last name, etc.).
• It uses the same password as the administrator account created at sign up, however, it is not affected by any modifications made to the password of the administrator account.
• It cannot be deleted as it is used by the system for email processing.
• It is the only account that can grant a user 'Level 1 Administrator' privilege.
• It is the only account that can log in as any user in it's portal. (Level 1 Administrators, unless all users are set to report to him/her, can not log in as other Level 1 Administrators)
• The "postmaster" account is not recommended for daily user use. It is meant to serve as a "back-end" user for creating Level 1 Administrators and administering workspaces where necessary.

NOTE: Please note the postmaster account does not count towards a total user count in a given portal.

The portal provides custom business email hosting with access anytime and anywhere with an Internet connection. If there is existing email on a previous host's email server or locally in a mail client on the computer, here are two ways to migrate email over into the portal.

1. Migrate Manually with a Mail Client
   • If email has already been downloaded into an email client like Microsoft Outlook or Apple Mail, add your newly portal-hosted email account and drag-and-drop your email over. When switching to portal business email, while your email address is the same, the account information will be different from the provider you previously hosted through.
     • In this scenario, set up the portal-hosted email account as IMAP (as opposed to POP3) so that any folders created in the mail client are created on the server as well.
     • When moving email over, especially from another IMAP email account or Exchange account, there are some factors involved such as the speed of your ISP and the speed of the mail servers involved. Start with a small number of emails, for example, 50 emails, and wait for the moving to complete. Move up to a few hundred at a time but be sure to monitor it's success and move in smaller increments where necessary.
     • Mail migrated to folders other than the Inbox may require manual indexing. To do this on the portal, go to the very last page of the folder to index and refresh the mail viewer while moving forward in pages.
   • As usual, it is advisable to backup data prior to any kind of data migration.
2. Professional Services Migration
   • A Professional Services team is available to migrate existing email into the portal.
   • The Professional Services team can assist in migrating mail stored on previous mail servers or locally on the computer. Please contact your Account Manager for more information on our professional services.

Email, like snail mail, can go through a few hand-offs before actually arriving in the Inbox. Email headers provide information on when an email was sent, which server it was sent from, if the mail went anywhere else from there, and when it was eventually handed off to the mail server for delivery.

While delivery to an Inbox can sometimes be delayed by the mail servers, it is important to note when email left the sender's server and when it was handed off to the portal mail server.

The portal's mail viewer gives the option to view full mail headers and even the option to download raw messages in .eml format. When in the mail viewer, click on "Show Full Headers" which gives a pop screen displaying the headers of the given email including a link to download the raw message:

Here is an example of how email headers can look:

From This email address is being protected from spambots. You need JavaScript enabled to view it. Thu Jun 27 14:28:14 2013
Received:from mail-wi0-f195.google.com (mail-wi0-f195.google.com [209.85.212.195]) by mail6.hyperoffice.com (Postfix) with ESMTP id 84F4CC06C1 for ; Thu, 27 Jun 2013 14:28:07 -0400 (EDT)
Received:by mail-wi0-f195.google.com with SMTP id hj3so387995wib.6 for ; Thu, 27 Jun 2013 11:28:54 -0700 (PDT)
DKIM-Signature:v=1; a=rsa-sha256; c=relaxed/relaxed; d=gmail.com; s=20120113; h=mime-version:date:message-id:subject:from:to:content-type; bh=amoquqk+TJ4vjooTc9SLtZMfpqroZuEoWgOA9M+Eqvk=; b=0kmmouhKiS+oYnwr/fl5Pg8rm7jXVgEX04ZhEDynxiM5sIg4SvmNi2RGB/7MFYSTPK qDFOSIWdkT39Bqv8PTFxyXl7ZABTFXndKvlPorLijnoHbnDjFYYf5HjFIgnSJOonTkoY AotrXCkDc8qYt3oKhS9KI5H2KAkHpW5e5NHlEqSa+3ZNhqCzN4eVRaQLkxLe3qxlEsiB YETNoy5PNtI9T1uDJwM6dm7fsoXYTUiOwjUcNjrQ5+K5oan4fMGNVQq25pVKlXG2gxh9 Ab5TVvm9oI9z9v6tw1IzrW+T/BG9dNPrfvD7B4c4XYdv44ox4XOyMAFFhRkMoBm0ydTh f5lg==
MIME-Version:1.0
X-Received:by 10.194.121.65 with SMTP id li1mr7521736wjb.24.1372357734215; Thu, 27 Jun 2013 11:28:54 -0700 (PDT)
Received:by 10.194.22.70 with HTTP; Thu, 27 Jun 2013 11:28:54 -0700 (PDT)
Date:Thu, 27 Jun 2013 14:28:54 -0400
Message-ID:
Subject:I Love Mail Headers
From:\"HyperOffice Support [External]\"
To:HyperOffice Support

The best way to read email headers is from the bottom up; here's what we can see from this example:

1. Date:Thu, 27 Jun 2013 14:28:54 -0400
   Message-ID:
   Subject:I Love Mail Headers
   From:\"HyperOffice Support [External]\"
   To:HyperOffice Support
   • This section shows us that "HyperOffice Support [External]" composed this email to "HyperOffice Support" which was sent on June 27, 2013 at 14:28:54 -0400 with a subject of "I Love Mail Headers." This section more or less is like the front of the envelope of a letter.
2. Received:by mail-wi0-f195.google.com with SMTP id hj3so387995wib.6 for ; Thu, 27 Jun 2013 11:28:54 -0700 (PDT)
   DKIM-Signature:v=1; a=rsa-sha256; c=relaxed/relaxed; d=gmail.com; s=20120113; h=mime-version:date:message-id:subject:from:to:content-type; bh=amoquqk+TJ4vjooTc9SLtZMfpqroZuEoWgOA9M+Eqvk=; b=0kmmouhKiS+oYnwr/fl5Pg8rm7jXVgEX04ZhEDynxiM5sIg4SvmNi2RGB/7MFYSTPK qDFOSIWdkT39Bqv8PTFxyXl7ZABTFXndKvlPorLijnoHbnDjFYYf5HjFIgnSJOonTkoY AotrXCkDc8qYt3oKhS9KI5H2KAkHpW5e5NHlEqSa+3ZNhqCzN4eVRaQLkxLe3qxlEsiB YETNoy5PNtI9T1uDJwM6dm7fsoXYTUiOwjUcNjrQ5+K5oan4fMGNVQq25pVKlXG2gxh9 Ab5TVvm9oI9z9v6tw1IzrW+T/BG9dNPrfvD7B4c4XYdv44ox4XOyMAFFhRkMoBm0ydTh f5lg==
   MIME-Version:1.0
   X-Received:by 10.194.121.65 with SMTP id li1mr7521736wjb.24.1372357734215; Thu, 27 Jun 2013 11:28:54 -0700 (PDT)
   Received:by 10.194.22.70 with HTTP; Thu, 27 Jun 2013 11:28:54 -0700 (PDT)
   • This section tells us where the email was through. In this case, the message was sent through mail-wi0-f195.google.com on June 27, 2013 at 11:28:54 -0700.
3. From This email address is being protected from spambots. You need JavaScript enabled to view it. Thu Jun 27 14:28:14 2013
   Received:from mail-wi0-f195.google.com (mail-wi0-f195.google.com [209.85.212.195]) by mail6.hyperoffice.com (Postfix) with ESMTP id 84F4CC06C1 for ; Thu, 27 Jun 2013 14:28:07 -0400 (EDT)
   • This section tells us that at 14:28:07 -0400 on June 27, 2013, mail-wi0-f195.google.com handed-off this email to mail6.hyperoffice.com, a service provider's mail server.
   • This also tells us that the mail server delivered the email to the Inbox at 14:28:14, seven seconds after it was handed-off to the portal's mail servers.