If you prefer using a desktop mail client such as Microsoft Outlook, Mozilla Thunderbird, Apple Mail, etc., here are some helpful tips that may improve performance.

  • Disable IDLE Command
    Depending on your mail client, you may have the option to disable use of the IDLE command.
    • For instance, in Thunderbird:
      • Go to Account Settings
      • Click Advanced
      • Uncheck "Use IDLE command if the server supports it"
      • Optionally, set the "Maximum number of server connections to cache" to 1
  • Download Headers Only
    For the fastest performance, if your mail client supports it, have the client download mail headers only versus downloading the entire message. If you require offline access to mail, that is to say, if you need to access email when you do not have an Internet connection, you will want to download the desired messages or all messages. However, for optimal performance, having your mail client download only mail headers, will save time when connecting to our mail servers. When you click on an email, your client will download the message at the time.
    • For instance, in Thunderbird:
      • Go to Account Settings
      • Click Synchronization & Storage
      • Uncheck "Keep messages on this account on this computer."
      • Optionally, you may click on Advanced and select which folders to download vs. not download



    • In Outlook 2010:
      • Click Send/Receive
      • Click Send/Receive Groups and then Define Send/Receive Groups


      • Select the Send/Receive group in which you've defined your IMAP account (you may have only one Send/Receive group called "All Accounts") then click Edit
      • Select the IMAP account in the left-hand pane, then select the radio button labeled "Download complete item including attachments" on the right
      • Click OK, then Close
      • Optionally, you may select which folders to download complete messages (e.g. Inbox)



  • Save Sent Messages in the Sent-Items Folder [IMAP]
    Your mail client may not save your sent messages in the server-hosted "Sent Items" folder. In these cases, you'll need to tell your mail client where to save sent messages. Not doing this can cause your sent mail to be in more than once place.
    • In Outlook 2010:
      • Go to File / Account Settings and highlight the e-mail account and then click on "Change"
      • In the Change Account window, click "More Settings"
      • In the Internet E-Mail Settings window, click "Sent Items"
      • Select "Save sent items in the following folder on the server" option, select Sent Items and save the setting

    • In Thunderbird:
      • Go to Account Settings
      • Click Copies & Folders
      • Check off "Place a copy in"
      • Select Other and locate the "Sent Items" folder

When migrating a domain that is already being used to receive email, care should be taken to ensure that the portal usernames match the users' email address prior to the '@' symbol.

For instance, if a user is currently receiving email at: This email address is being protected from spambots. You need JavaScript enabled to view it. and the "company.com" domain is being transferred to the portal, her login username should be "jane" to ensure she does not lose any email.

In short, a user's portal username is the same as the user's email address.

In iOS Mail, the Drafts folder at the top of the list of folders is for draft messages created on your iOS device (iPhone, iPad, iPod Touch).

When using MobileSync on an iOS device, drafts written will be saved to this folder and can be editted and sent through the device.

The Exchange ActiveSync protocol, which MobileSync is based on, does not permit syncing drafts created on an iOS device back to the drafts folder on the Microsoft Exchange Server, nor does it allow syncing drafts created on a computer to the iOS device. If syncing drafts between the portal and an iOS device is necessary, configure mail access using IMAP and use MobileSync for contacts and calendars only.

Source: http://support.apple.com/kb/HT5928

For quick portal access from an iOS device, add a shortcut to the home screen.

  1. Launch Safari and go to a portal; the login screen will appear:



  2. After entering in credentials, click the share icon:
  3. Select "Add to Home Screen"



  4. Enter in a name for this shortcut



  5. Enjoy quick portal access via a clickable home screen "app"

Internet Explorer 8 is a new release and some websites may not yet be ready for the new browser. Click the Compatibility View toolbar button to display the website as viewed in Internet Explorer 7, which will correct display problems like misaligned text, images, or text boxes. This option is on a per site basis and all other sites will continue to display with Internet Explorer 8 functionality. When you click on the Compatibility View button for a site, you don’t need to do it again as the next time you visit that site the browser will show it in compatibility mode. If for some reason you’d like to go back to browsing with Internet Explorer 8 functionality on that site, simply click the Compatibility View button again.

You can maintain a list within Internet Explorer 8 for sites that should be displayed in Compatibility View. From the Command Bar, select Tools, and then select Compatibility View Settings to add and remove sites from this list. There are also options for viewing all websites and intranet sites in Compatibility View.

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  2. IMAP Folders and Special Characters
  3. File Names Truncated - Mozilla Firefox
  4. Export Contacts from OS X to Import into the Portal