Each user is created by default with the "basic user" access level. There are four access levels: Admin Level 1, Admin Level 2, Admin Level 3 and Basic User. Each portal also has a postmaster account that is created when the portal is created. The postmaster can administer all users in the portal and is the only account that can make a user an Admin Level 1.
Their roles are as follows:
| Postmaster | Admin Level 1 | Admin Level 2 | Admin Level 3 | |
| Add a User | X | X | X | X |
| Change any User's Access Level | X | AL2, AL3, BU | AL3, BU | BU |
| Modify User Password | X | AL2, AL3, BU | AL3, BU | BU |
| Log in as User | X | AL2, AL3, BU | AL3, BU | BU |
| Delete a User | X | AL2, AL3, BU | AL3, BU | BU |
| Assign User Profile | X | AL2, AL3, BU | AL3, BU | |
| Add/Remove User from a Workspace | X | AL2, AL3, BU | AL3, BU | |
| Create Workspaces | X | X | X | |
| Create Profiles | X | X | ||
| Create Aliases | X | |||
| Create a Global Signature | X | |||
| Manage Portal-wide White/Blacklist | X |
A few notes regarding Access Levels:
- Unless a user "reports to" another user of equal access level, a user can not administer a user of the same access level. For instance, an Admin Level 1 can not log in as, delete, change password, etc. any other Admin Level 1.
- Think of Access Levels as it relates to your organization's structure. Who should be able to administer another employee? Use Access Levels to replicate this structure.
- Regardless of Access Level, any user can be an "administrator" of Workspace giving the user control over that Workspace's settings, members, and member permissions.
- For the most part, most users in your organization are Basic Users. They simply use the portal, contribute, collaborate, and never need to or need access to create different parts of the portal.