The portal provides custom business email hosting with access anytime and anywhere with an Internet connection. If there is existing email on a previous host's email server or locally in a mail client on the computer, here are two ways to migrate email over into the portal.

  1. Migrate Manually with a Mail Client
    • If email has already been downloaded into an email client like Microsoft Outlook or Apple Mail, add your newly portal-hosted email account and drag-and-drop your email over. When switching to portal business email, while your email address is the same, the account information will be different from the provider you previously hosted through.
      • In this scenario, set up the portal-hosted email account as IMAP (as opposed to POP3) so that any folders created in the mail client are created on the server as well.
      • When moving email over, especially from another IMAP email account or Exchange account, there are some factors involved such as the speed of your ISP and the speed of the mail servers involved. Start with a small number of emails, for example, 50 emails, and wait for the moving to complete. Move up to a few hundred at a time but be sure to monitor it's success and move in smaller increments where necessary.
      • Mail migrated to folders other than the Inbox may require manual indexing. To do this on the portal, go to the very last page of the folder to index and refresh the mail viewer while moving forward in pages.
    • As usual, it is advisable to backup data prior to any kind of data migration.
  2. Professional Services Migration
    • A Professional Services team is available to migrate existing email into the portal.
    • The Professional Services team can assist in migrating mail stored on previous mail servers or locally on the computer. Please contact your Account Manager for more information on our professional services.