When you log in to HyperOffice, the system sets a "cookie" in your machine. This is a session variable that resides in your browser and allows you to stay logged in.

A user might be kicked out of his account due to a login session expired error because of one of the following:

• The user is using the AOL browser. AOL has raised all the security settings in its browser which prevents the HyperOffice cookies from being stored on the user's computer and that's why the 'session expired' error keeps popping up in all HyperOffice pages. We advise the user to connect to the Internet using his AOL account but use Internet Explorer instead of the AOL browser.

• The user has his Internet explorer security settings set to 'high'. To check these settings, click on tools on the internet explorer menu, and choose the privacy tab on the internet options window. Verify that the settings are set to medium. If you are required to keep the setting on High, please enable a custom profile for HyperOffice under trusted sites.

• The user is behind a firewall that does not allow cookies to be stored on the user's computer, we advise the user to configure the firewall to allow all cookies from the HyperOffice site.

• The user logs into his account on two different browser windows then signs out on one of the windows, he is automatically logged out on the other window.

• The user lost his Internet connection.

• The user was inactive for 30 minutes.

Fixing a computer that gets constant Session Expired errors

If you have a machine that keeps getting frequent session expired messages, please try the following:

Clear out your browser's cache and cookies

• IE 7 users: click on Tools > Internet Options. Under "Browsing History" click Delete, then click "Delete Files" and "Delete Cookies".
• IE 6 users: click on Tools > Internet Options. Click the buttons marked "Delete Files" and "Delete Cookies".
  
  *NOTE* After clearing your cache and cookies, you must shut down every Internet Explorer browser window you have open. Then open a new IE window and log in to HyperOffice.

Try a different browser
many times IE is just not handling the cookies correctly. This could be due to a corrupt install or a 3rd party program that has changed IE in some way. Switching to FireFox will solve this issue.

If using IE, turn on META REFRESH
click on Tools > Internet Options > Security > Custom Level. Scroll down and make sure "Allow Meta Refresh" is set to Enable.