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Support
| Support |
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the help you need to get up & running
in minutes. |
While most customers set up and configure their
hosted intranet on their own within a few
hours some customers prefer to rely on our
team of professionals to set up, configure
and roll it out.
To help you get the most out of HyperOffice,
we offer a variety of professional services
as well as ongoing support options.
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Free
Email & Phone Support
- All company
customers have full access to FREE
email and phone support, which we
refer to as Standard Support. Please
include in your email a thorough
description of the technical issue
you are having and when and how
it occurs. Telephone Support is
available to one contact person
per account. Additional contacts
can be assigned for an additional
fee of $50.00 per contact person
per month.
- Standard
Support requests will be answered
within one business day (Monday-Friday
9:00am-8:00pm EST).
- Phone support:
1.240.428.1700, option 4.
Email support: [email protected]
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Help
Engine
- The Help
Engine gives you an easy-to-use
"How-to-Guide" to personal, group,
settings, and administrative functions
of the HyperOffice application.
- Access
the Help Engine from inside the
HyperOffice application in the top
right corner called "Help"
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Online
Training
- Intuitive
training modules covering a wide
range of topics
- Available
anytime and from anywhere
- Learn at
your own pace on your own schedule
- Great for
a quick start or as a refresher
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