Groups

What is the difference between the personal and group areas?

We would like you to differentiate between the personal and the group-shared sections of an account. The personal section is for the user to keep all his/her personal data; however, the group's section is designed for collaboration and communication between group members and that's why we offer in this section the ability to schedule events with others, assign tasks to employees, share company documents, set up forums and voting items....etc

 

Would the ‘groups’ section disappear when I sign up as an individual?

No, any individual user can create a group and collaborate with other individual users. The HyperOffice individual users community is growing on daily basis and users collaboration is not restricted to company accounts only.

Some of the users who accepted my invitation to join my group are not listed in my group’s  ‘Membership Directory’

These users are still part of your group, however they have chosen not to let others retrieve their personal information. You can either manually enter their usernames rather than retrieve them from the group’s directory, for instance when inviting them to a group meeting, or ask them to make their personal information public by checking the Allow other users to retrieve this information in the Settings/Personal section of their HyperOffice accounts.

 

Why can’t some of my users edit shared contacts, shared calendar events...etc.

A user may not be able to edit the shared sections in a group because the group administrator did not grant the user the privileges to do so.

  1. To set a user’s group privileges, the group administrator can use the administration link associated with the group in the group memberships page of the administrator account.

  2. Click on configure user accounts, and in the next page click on the group user whose privileges you would like to set.

  3. In the user properties page, select the privileges you would like to grant the user for every shared section in the group and click Modify Subscription at the bottom of the page.

 

How do I delete a group?

Becoming inactive in a group does not delete it.

  1. In order to delete a group, please login to your account and click on the group name from your personal desktop, next click on the group administration button on the group's homepage.

  2. Click on the modify group properties link and scroll all the way down to the bottom of the Group properties page and click on the Remove Group button.

 

Can the users of a Group see items in each other's personal calendar?

No users can see your personal calendar; group users can only see the events listed in the group shared calendar.

 

 

Can a document or a folder be accessible to the members of two separate groups?

A group's shared documents section is only accessible to the members of the group, thus members of two separate groups cannot access the same documents or folders.

 

When the group owner or administrator invites people to his/her group, how do the invitees receive the invitation?

The group invitation is sent as a pop up window that will appear as soon as the user logs into his account.

Note: If the user has a pop up blocker, please make sure that he sets it to allow all pop ups from your HyperOffice login address.

Note: The user can also join a group by using the group id number, not the group name. You can find the group id on the group's homepage under the public calendar URL.