A portal administrator can locate a portal user using either the Login Name or the UserID.
A portal administrator can also selecting a user account from a list of existing users in the All Existing Users section. This list includes all the usernames associated with the company portal.
Upon locating a user, the user information and properties are displayed in the User Information and User Properties sections. The administrator can also administer the user account through a set of administration buttons that appear in the Locate User section.
To locate a user, follow these steps:
Launch the Administration console. Refer to the Launch the Administration Console topic for more information.
In the Administration page, do one of the following:
In the Login Name field, type the name of the account you want to locate, then click the Locate User button.
In the User ID field, type the User ID of the account you want to locate, then click the Locate User by ID button.
OR
In the All Existing Users section, select a username.
The system refreshes with the selected name (if found) and that user's setup information.
The functionality available on the Locate tool is dependent on the administrator's level. Below are the administration level user settings, for additional information about administrator levels please refer to the Administration Levels topic in this help file.
If the administrator is the Postmaster, he can administer all the users in the portal including these settings:
Locate a user, login as a user, delete a user account, and add a user to a group
Change a user's account level to Level 1 Administrator, Level 2 Administrator, Level 3 Administrator, or Basic
Change a user's password
Change the administrator a user reports to
Add a user to a group
If the administrator is a Level 1 Administrator, he can administer all the users in the portal including these settings:
Locate a user, login as a user, delete a user account, and add a user to a group
Change a user's account level to Level 2 Administrator, Level 3 Administrator or Basic (cannot set a user to Level 1 Administrator)
Change a user's password
Change the administrator a user reports to
Add a user to a group
If the administrator is a Level 2 Administrator, he can only administer the users who report to him or his reportees in the portal including these settings:
Locate a user, login as a user, delete a user account, and add a user to a group
Change account level to Level 3 Administrator or Basic (cannot set a user to Level 1 Administrator or Level 2 Administrator)
Change a user's password
Change the administrator a user reports to.
Add a user to a group
If the administrator is a Level 3 Administrator, he can only administer the users who report to him or his reportees in the portal including these settings:
Locate a user, cannot login as a user, delete a user account and add a user to a group.
Change account level to 'basic' (cannot set a user to Level 1 Administrator, Level 2 Administrator or Level 3 Administrator)
Change a user's password
Change the administrator a user reports to.
Add a user to a group